Special Orders

Special order any product which is not carried in BC Liquor Stores. For example, products that you may have tasted while visiting another country. To take advantage of this service, follow the steps below. 

Please note that this service is only available to British Columbia residents. Special Orders helps source the product and import it on a customer's behalf.

As importer of record for the province of British Columbia, we can order and import a product on behalf of any customer through our Special Orders Program.

 

Step 1.

Download the form (PDF format) below, obtain the form from any BC Liquor Store, or by calling the Purchasing, Special Orders Department at 604-252-3189.

Download Special Orders Form [2]

 

Step 2.

Complete the form with as much information as possible. The more information you have (about the product), the quicker it can be processed.

 

Step 3.

Submit the form by email, postal mail or fax to the LDB Purchasing Department, Special Orders. Alternatively, you can hand in the form to any BC Liquor Store.
 

Email:	specialorderdesk@bcldb.com [3]
Fax:	604-252-3236
Mail:	BC Liquor Distribution Branch Purchasing Department, Special Orders 2625 Rupert Street Vancouver, BC V5M 3T5

 

Step 4.

Purchasing, Special Orders Department will contact a supplier for product availability and pricing information. If the product is available, all applicable costs (e.g. freight charges, duties, taxes, markups) will be calculated. A retail price per bottle and case will be determined. This quoted price is subject to change based on final confirmation by the Supplier. Should this occur, Special Orders will contact you with the revised price quote before the purchase order is released.

 

Step 5.

The form, with the quoted retail price will be sent back to you for your review and approval to proceed with the order.

 

Step 6.

To proceed with the order, complete and sign the Acceptance Quotation and agreement to pick up the product and return to Purchasing Department, Special Orders.

 

Step 7.

Upon receipt of the Acceptance Quotation and agreement to pick up the product, Special Orders will place the order with the Supplier.

Important notes

1. Due to the cost of importing liquor products, minimum order quantities may be imposed by the supplier. The LDB's minimum order requirement is one case.
2. The price quotation process may take 4-6 weeks for completion.
3. Product delivery time varies and is dependent on supplier location. Delivery may be anywhere from 4-8 weeks if purchased from a domestic supplier or up to 6 months for orders sent to suppliers outside of Canada.
4. Importation of special orders will be subject to social responsibility and health guidelines.
    

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[4] Adobe Acrobat Reader is required to open and read the above PDF format file. If you do not have Reader, Get free Adobe Reader here. [5]

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